Frequently Asked Questions

No, we are not. Each collection is unique.

The products are exactly the same as the products you have seen in the photo. Since it is shot with a professional light and camera in a professional studio, the products may show slight differences in daylight, different bulbs, etc.

If you forgot your password, you can go to "Login - Forgot password" to recover it. This way you will be sent an email with a link to enter your new password and confirm it. Your password must be at least 8 characters, contain numbers and letters, and at least one of these letters must be uppercase.

A confirmation email will be sent to you when you complete your order. If you do not receive an e-mail, you can send an e-mail to hello@10amfactory.com regarding your order. Sometimes emails may end up in the "Junk", "Spam" or "Junk" box. Please check all your mailboxes.

Yes. As long as you do not complete your order, you can delete the products you do not want from your shopping cart.

Yes. To do this, go to the "My Orders" section in your account. If your order does not indicate that it has been shipped, you can contact us by sending an e-mail to hello@10amfactory.com and cancel your order.

If there is a defect in the product you received, please contact hello@10amfactory.com. In the e-mail you will send, you can add a photo of the defective part of the product and explain it. Directions for change will be made via e-mail.

If a product you did not order is sent to you by mistake, you can contact hello@10amfactory.com.

Our shipping is free for US customers for all orders. We have also express shipping option for 15 USD.

The period for all kinds of returns is 14 days from the order date.

For returned products, when the product reaches us, the refund process is initiated and made through PayPal. The completion time of the transaction may vary depending on your bank.

Orders placed  on weekdays are delivered on the same day, orders placed on weekends and holidays are delivered on Monday or the first working day. Since cargo companies do not work on Public Holidays, your order will be shipped on the first business day following the date you place it.

If you are a member, you can track your cargo tracking information on the My Orders page or e-mail sent to you by our team.

This information is used to set up, implement and perform your purchase and to provide you with information about products. You can find all the details here: Privacy and Security.

It is possible to shop without being a member, but you can do your transactions more easily if you have a membership in your order tracking and follow-up of the return / exchange processes related to the order.

You can complete your shopping on our website with the assurance of PayPal. We do not have payment at the door or money order/eft payment service.

According to the contracted USPS procedure, if they cannot find you at the address you provided, they leave a note and keep your shipment at the branch where your address is responsible for 3 days. If you do not receive it from the branch within 3 days, the return process begins. Since they cannot be delivered to us, the returned products are refunded and your orders are cancelled.